Shipping policy

Shipping Policy

Thank you for shopping with LX Distribution. This policy explains how and when your order will be processed and delivered.

Order Processing

All orders are processed and shipped within 1 business day, and most orders ship the same day. Our business days are Monday through Saturday (Eastern Time), excluding holidays. Orders placed after 12:00 PM ET, or on Sundays and holidays, are processed the next business day. You'll receive a confirmation email with tracking information once your order ships. We ship from our facility in Suwanee, Georgia.

Domestic Shipping (United States)

We offer the following shipping options within the United States:

  • Economy — FREE. Estimated delivery 5–8 business days. Tracking number provided.
  • Standard (0–1 lb) — $6.90. Estimated delivery 3–4 business days.
  • Standard (1–5 lb) — $9.90. Estimated delivery 3–4 business days.

Delivery estimates begin once your order has been shipped, not from the order date, and reflect transit time only (not order processing time). Delivery times are estimates and are not guaranteed.

International Shipping

We offer international shipping to select countries via DHL Express. International shipping rates are calculated at checkout based on destination, package weight, and dimensions, and delivery times vary by location.

Please note: international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout. Where available, prepaid duties may be offered at checkout. We recommend contacting your local customs office for more information before ordering.

Shipping Delays

While we make every effort to ship and deliver on time, LX Distribution is not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. All delivery times are estimates only.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update. If you haven't received tracking within 5 business days of your order, contact us at admin@lxdistribution.com.

Lost, Stolen, or Damaged Packages

Once we transfer your order to the carrier, title and risk of loss pass to you. If your package is lost or arrives damaged, please contact us at admin@lxdistribution.com within 7 days of the expected or actual delivery date and we'll work with you and the carrier to resolve the issue.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipment costs.

Questions

For any questions about your order or this Shipping Policy, contact us at admin@lxdistribution.com or 470-760-3211.